1. Customers who wish to participate in the scheme will need to sign up for a Scope Scan2Recycle Account
2. Once the account is created upload images of eligible Recyclables into your account (picture of the whole product with the Brand and Product name shown – do not upload pictures of the barcode)
3. The images are checked and verified within 24 hours Monday – Friday excluding UK public holidays
4. Once these are verified, they are ready to deposit.
5. Select at least 5 items to deposit in one go.
6. Scan the QR code on one of the recycling points in a participating store
7. Confirm the deposit
8. Deposit items
9. The deposit will be verified, and if successful you will receive the reward in your account, an email will be sent to advise if the reward was issued or not
10. Once the reward is issued, select your free gift and redeem at the counter of the participating store within 2 hours

Select ‘Sign up’ enter the following details

• Title
• First Name
• Surname
• Email Address
• Address
• Mobile Number

Then click ‘Sign up’, a code will be sent to your email.

• Enter the code.

1. Tap the Scan icon in the bottom navigation bar.
2. Select ‘Press To Take A Photo’.
3. When prompted, allow access to your camera.
4. Once the camera window opens, take a photo of the item you want to recycle.
5. Please use a light, plain background.
6. Make sure the picture is of the front of the whole product, with the brand and product type clearly visible and not out of focus.
7. Only scan one item at a time and make sure it’s the main packaging, not the outer one (e.g., a cardboard box) if the product has one.
8. Choose the Brand > Product category > Packaging type from the drop-down list, if the item isn’t Auto recognised)
9. The list has an intelligent search function, so you just need to type the first few letters of what you are trying to find.
10. If you cannot find your category or type of product in the drop-down list, you will not be able to bank it, as it is not a qualifying item and it will not count towards your 5 items required for the Reward.
11. (Any item labelled incorrectly will be rejected, and you will need to resubmit with the correct details).

• Recyclables need to be validated prior to depositing, in order to check the recyclables are eligible for a reward and also to help keep the waste stream free of contaminants, or packaging that can be recycled at home.
• A list of eligible Scope products can be found here
• The validation will only take place during working hours (Monday to Friday 9 am to 5 pm, excluding public holidays) so you will need to plan ahead before you make your deposit to avoid disappointment in store.
• For example, an item banked at 12:30 pm on a Monday will be validated by 12:30pm on a Tuesday. An item banked at 7:30pm Friday will be validated by 5.00pm the following Monday.
• Once verified the Recyclables will be available to deposit at a participating store.
• All the items that have been scanned, but not deposited are now showing in accepted ‘Recyclables’.

We advise that the product packaging is marked with a unique marker, especially if you have multiples of the same item. Our recommendation is to write a number on each item, for example, if you have 5 items that are the same, number them from 1 to 5.

If you are depositing these items the same day or within days of each deposit, then it is useful to have the main item in the foreground of your photo and the others in the background.

No, we just require a clear picture with the whole item in focus, clearly showing the brand and product in full view.

Partial pictures of products are not eligible as they make it hard to identify the product being recycled.

If you cannot find your product or packaging type, you will not be able to select the product (as it’s not in the list) it and it will not count towards your 5 items required for the reward.

Unless it is one of our excluded items for health and safety reasons (see full list further down) you are welcome to use the Recycle bin for items that may be hard to recycle but not eligible for a reward. There is no need to scan, bank and deposit these items through the web app.

Note: All products will be verified by our team behind the scenes and if we identify discrepancies between the image and the description, we reserve the right to withhold rewards or suspend accounts.

Go to your account, on the home page you can view a summary of your items or view the recyclables section of your account.

Meanings:

• Accepted – Valid item and available to deposit
• Pending – Image pending validation
• Rejected – The image or product did not meet the Terms of the Scheme (see ‘Why was my recyclable rejected?’)

The reason will show in your account for review.

The most common reasons are:

• Incorrect Product Tagging  – (Item has the wrong brand/ name and/or packaging description)
• Item Full/Unused – product mused be used and
• Already submitted –  (The exact same item/ duplicate item has been submitted)
• Not an eligible picture –  (Not an eligible product picture)
• Unclear Image –  (can’t identify the product, or out of focus)
• Hazardous product –  (e.g. Aerosol, electrical)
• Non-hard to recycle –  (e.g. cardboard packaging)
• Not the whole product – (product parts e.g. lids, bottle tops)
• Image Rejected – (Image low quality)
• Does not meet T&Cs –  (anything not listed above that would exclude it from the scheme)
• No Label on Product – If the label is removed, we are unable to identify the product, and unable to accept it
• Back of Product or Barcode Only – We require an image of the product, clearly in view showing the brand and product type

Once you have added your recyclables (uploaded the images into your account) and your recyclables have been verified

Visit a participating store, in store, you will find the Scope Scan2Recycle recycling box

A  QR code is  located on the top of the box and on the front of  the box.

Log into your Scope Scan2Recycle account

Go to your Recyclables

Select at least 5 items to deposit by clicking the approved recyclables then click ‘Deposit’

When prompted to select the recycling box, click the ‘Scan’ button

Position the camera over the QR code

You can then review your deposit before continuing and then click ‘Deposit’ again to confirm

Once successful, take your items and place them in the recycle point.

Check your Recyclables are validated or have been deemed not valid for a reward.

Please check that at least 24 hours have passed since you uploaded these if it is on a weekday. If they were added at the weekend, it would take 24 hours from the following Monday.

You can make as many deposits as you want in one calendar day (e.g., Monday from 00:00 to 23:59), but only one reward will be issued each day.

Note: A maximum of 4 rewards will be issued in any calendar month period. No more than one reward per day will be issued.

Yes, you can deposit as many items over the 5-product threshold as you want in one day, but only one reward will be issued each day.

Note: A maximum of 4 rewards will be issued in any calendar month period. No more than one reward per day will be issued.

My device’s camera will not take pictures or won’t allow access to the QR code; what do I do?

Make sure you have set your phone to allow camera access when using the website.

If this is not set, then you will need to change your settings or permissions. Please refer to your device’s user guide for specific instructions.

This is usually due to a particular product setting; no device memory is used when storing images in the Scope Scan2Recycle platform and you will need to refer to the manufacturer’s guidelines for your particular device.

If your location services are not enabled, you will be unable to scan the QR code and then deposit items. Please make sure these are enabled on your device.

Android

We recommend using Chrome to reduce any potential browser issues.

To enable location services:

go to Settings › Site Settings › Location

Then select to allow location services.

IOS (Safari)

Select aA in the address bar › Website settings › Location

Then select to allow location services.

OR

Settings › Privacy › Location Services

Then ensure the toggle is set to allow location services.

You will need to reload the page for the settings to take effect.

For all other devices or browsers please check their specific guidelines.

Please see the question above for general guidance, if you are still unsure, please refer to your manufacturers’ guidelines for specific models.

The scheme is aimed at hard-to-recycle Scope products that cannot be put in the council home recycling.

Only items listed in the drop-down list in the Scope Scan2Recycle will be eligible for a reward.

You can view all eligible recyclables here

For health and safety reasons, we cannot accept the following items: aerosol cans, perfume bottles, nail polish bottles, nail polish remover hair dyes, hair removal cream, hair removal wax; body spray; brow and eyelash tints and any products or packaging that are labelled with a hazardous or dangerous materials symbol; safety razors and razor blades, disposable razors and razor heads; used PPE (disposable masks, gloves and visors); blister packs and foils; any electrical items such as; any medical devices, electrical or not; food packaging of any type, including crisp packets.

An aerosol is defined as a metal receptacle containing pressurised gas that sprays a substance. It typically has ‘pressurised container’ warnings on the back or a flammable symbol.

A pump or spray dispenser requires manual pump action to deliver the product and is not pressurised.

Aerosol examples: deodorants, shaving foam, hair mousse, tanning mouse, bath foams etc.

Aerosols are not accepted as part of the scheme.

Yes, please only return empty packaging. If your product is more than half full, empty as much as you can and do your best to clean your old product packaging.

All packaging that is deposited goes to our recycling partner, MY Group to be recycled, reused, or reformed into new products in the UK. We guarantee that nothing will end up in landfill or incineration.

Hard-to-recycle materials that cannot go through traditional recycling streams are made into other products, such as street furniture or shop fittings. They also go into a proprietary material called ‘Storm board’. Originally designed as a replacement for wooden plyboards to help reduce the demand and overuse of forestry products, this versatile material is now used in a huge array of products by many joiners, shop fitters, building merchants, and general home use.

MY Group offers full traceability – a key element in protecting our seas and environment from plastic waste. You can read more about them here.

For every successful deposit of 5 qualifying items, in a participating store and in accordance with the Scope Scan2Recyle Terms & Conditions, you will receive a voucher to redeem in-store for one of a choice of two free gifts.

The voucher must be shown at the participating store within 2 hours of issue

When you have deposited your 5 qualifying items, a voucher will be automatically generated and be available in the Rewards section of your account.

Rewards may take a minute or so to show and also you may need to refresh your browser. Click here to view your Reward Account.

The barcode is valid for 2 hours; for example, a barcode issued at 9:20 am it will be valid until 11:19:59

Once you made a successful deposit, look for the ‘Reward’ icon (depicted by a star) at the bottom of the web page. There you will see how many rewards you have in your Account that have not been viewed.

We recommend you refresh your browser after a successful deposit if not immediately shown.

Unfortunately, only qualifying scanned and deposited items can receive the reward. However, rest assured it will still be recycled.

No, unfortunately, the deposit has already been counted and cannot be used again to deposit items.

Deposited items cannot be retrieved or returned. Please do not remove items from the recycle bins for health and hygiene reasons.

No unfortunately not, items deposited cannot be retrieved for health and hygiene reasons. Please make sure you follow the Terms & Conditions of the Scope Scan2Recycle Scheme.

You will need to deposit a minimum of 5 qualifying products in one deposit to receive your reward, however there is no maximum of items you can recycle.

Only one reward will be given per day per customer.

You can receive a reward for up to 4 eligible deposits in one calendar month.

Unfortunately, not. Any deposit in a day over the 5 eligible item threshold will receive one reward only.

Once deposits are made, items cannot be returned or retrieved from the bin to deposit again.

Make sure you selected over 5 qualifying banked items to deposit, then scanned the QR code on the recycle box and deposited the products.

It is also important to note that only one reward will be issued per day. If you deposited twice in one day, then you will only receive one Reward.

Also, only 4 rewards can be issued in a calendar month. If you have deposited more than 4 times, then the 5th deposit will not qualify for a reward.

If you have made a successful deposit and have also received a confirmation email, double-check your Reward account. Rewards may take a minute or so to show and you may need to refresh your browser.

A maximum of 4 rewards will be issued in any calendar month period. No more than one reward per day will be issued.

A calendar month runs from the 1st day of the month to the last day of the month e.g., 1st January to 31st January.

During this period, you can receive up to 4 rewards, regardless if you have made more than 4  deposits in that period at any time.

Select items you wish to remove by clicking on the item, once selected click ‘Delete’ in the bottom left corner of the screen.

I’ve changed my email address. How do I update my account?

Contact Scope Scan2Recycle at help@scopescan2recycle.com and our team will be happy to help.

Yes, please send an email to help@scopescan2recycle.com with details about your request, it should include in the body of the email the mobile number and email address of your account and the reason for request. We will then send you a confirmation email on completion.

Please note once removed the Account will not be recoverable, including any recyclables, deposits or rewards.

We will have sent you an email to advise why your account is on hold. Most likely we are just checking the products you have deposited. We will keep you updated on the progress via the email you provided for your account.

We will be providing registered participants with 14 days’ notice of any end date to the email address provided on registration.

In the event of a 14 days’ notice period, you will have time to deposit any of your qualifying Scope products.