Terms & Conditions

United Kingdom and Northern Ireland.


Scope Ophthalmics Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

Scope Ophthalmics Ltd reserves the right to decline orders for large or high value purchases.

Scope Ophthalmics Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Scope Ophthalmics Ltd’s sole liability and the user’s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Scope Ophthalmics Ltd of the defective product(s). Scope Ophthalmics Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.


You agree to indemnify and hold Scope Ophthalmics Ltd, and its subsidiaries, affiliates, officers, (mix) agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

HTML Links

Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Scope Ophthalmics Ltd. Accordingly, Scope Ophthalmics Ltd makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under Scope Ophthalmics Ltd control. Scope Ophthalmics Ltd is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Scope Ophthalmics Ltd of the linked site or imply any relationship between Scope Ophthalmics Ltd and the hyper-linked organisation or individual.

Shipping Information

We aim to have all orders dispatched within 1 working day of receipt of your order, however please allow 3 – 5 working days from receiving your order confirmation via email for delivery. Please note that the cut-off time for processing orders is 2pm – orders received after this time will be sent out the next working day unless the express delivery option is selected – however if you do need to order after this please do call us and we will do our best to help.

All orders are currently dispatched by First Class Post – please be aware that some items may be too bulky to fit through a standard letter box.


Should your order not reach you within the times quoted above, please accept our apologies and contact our Customer Services Department who will be happy to assist.

Queries regarding delivery should be sent to the following e-mail retailsales@scopeeyecare.com

We strive to keep all of the items featured on our website in stock, however if an item is out of stock or no longer available you will be notified.

We hope that you enjoy your purchase from Scope Ophthalmics Ltd and thank you for shopping with us.

Shipping Methods, Times & Costs:


There is a standard rate of postage of £2.95 for all products (postage is free for orders over £25)

Returns Policy

If you receive a product that is faulty, please email retailsales@scopeeyecare.com

Please include in the email a brief description of the fault, a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.

If the item you received is not what you ordered, please email retailsales@scopeeyecare.com.

Please include in the email a brief description the incorrect item and a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.

The product must be unopened, with any seal intact and unused. It should be in its original packaging and in good condition. Please place the product including the original packaging in a sealed plastic bag ready for collection.

We need to be advised of the item(s) that are incorrect no later than 5 working days from date of delivery.

Scope Ophthalmics Ltd will process a refund when the returned goods have been received in the warehouse.

If you paid by credit card your card will be refunded and you will be emailed a ‘credit note’ which is simply a reference of the transaction. Please be aware that the refund may take up to 3 working days to show on your statement depending on your card provider. If something is missing from your order, please check first to see if there is another delivery due to you. You can do this by checking the delivery docket.

To return products within 7 days – please repack the product in the original packaging and then place the entire product including the original packaging in a sealed bag. Click here to arrange a return. Returned products must be as new, in an unused and resalable condition unless they are faulty, defective or were damaged on receipt of delivery. Acceptance of returns requests for items not required after 7 working days is at the discretion of Scope Ophthalmics Ltd.

Coupons and Discounts

  • Coupon must be presented at checkout
  • Applicable only in Ireland and UK
  • Scope reserves the right to refuse a sale or ask for confirmation of HSE/NHS affiliation
  • Offer applies to one item from the HYLO range, the Hycosan range, the OPTASE range and ACTASE Lutein ZA.
  • This offer does not apply to Omega Eye
  • Offer can be used only once
  • One item per coupon
  • One item per customer
  • Normal legal restrictions apply where applicable
  • Normal sales terms and conditions apply
  • Subject to availability
  • No cash alternative